Terms of
Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Tradebolt ("Company," "we," "us," or "our") governing your access to and use of the Tradebolt platform, website, and all related services (collectively, the "Service").

By creating an account, booking a demo, or otherwise accessing or using our Service, you represent that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to be bound by these Terms and our Privacy Policy.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

Tradebolt is an AI-powered lead response and appointment-booking platform designed for home service contractors. The Service enables automated communication with inbound leads via SMS and voice, follow-up sequences, and calendar booking integrations.

Core features of the Service include:

• AI-powered SMS and voice responses to inbound leads within seconds of inquiry
• Automated follow-up sequences for estimates, no-shows, and unconverted leads
• Calendar booking integration via GoHighLevel and other connected CRM platforms
• Lead management dashboards and performance reporting
• Integration with third-party CRM and field service platforms including Jobber, Workiz, and ServiceTitan

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To access Tradebolt, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

• You must provide a valid email address and complete account setup to activate service
• You are responsible for all activity that occurs under your account, whether or not authorized by you
• You must notify us immediately at [email protected] if you suspect unauthorized access to your account
• You may not share account access with third parties or create accounts on behalf of others without authorization
• We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information

Access to Tradebolt is offered on a subscription basis. Current pricing is presented at the time of signup and may be updated with 30 days' written notice to existing subscribers.

• Billing Cycle: Subscriptions are billed monthly in advance on the date you first activate paid service
• Payment Method: A valid credit or debit card is required to activate service. We process payments via Stripe.
• Failed Payments: If payment fails, we will retry up to three times over 7 days before suspending your account
• Refunds: All subscription fees are non-refundable except where required by applicable law. We do not provide prorated refunds for partial months.
• Taxes: You are responsible for all applicable taxes associated with your subscription
• Price Changes: We will provide 30 days' notice of any price increases via email to your registered address

You agree to use Tradebolt only for lawful purposes and in accordance with these Terms. You are solely responsible for all content, communications, and data you transmit or cause to be transmitted through the Service.

You agree not to use the Service to:

• Violate any applicable federal, state, local, or international law or regulation, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
• Send unsolicited messages, spam, or communications to individuals who have not opted in or consented to receive them
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Transmit any content that is unlawful, defamatory, obscene, harmful, or otherwise objectionable
• Interfere with or disrupt the integrity, security, or performance of the Service or its infrastructure
• Attempt to gain unauthorized access to any portion of the Service or related systems
• Use the Service for any purpose that could damage the reputation or business of Tradebolt
• Reverse engineer, decompile, or attempt to extract the source code of the platform

The Service and all content, features, and functionality — including but not limited to software, text, graphics, logos, and the Tradebolt name and brand — are owned by Tradebolt and are protected by copyright, trademark, and other intellectual property laws.

• We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes
• You may not copy, modify, distribute, sell, or lease any part of the Service or its underlying technology
• You retain all ownership rights to the data, content, and materials you submit to the Service ("Your Content")
• By submitting Your Content, you grant us a limited license to use, process, and display it solely to provide the Service to you
• You represent that you have all necessary rights and permissions to submit Your Content and that it does not violate any third-party rights

You retain ownership of all data you input into or generate using Tradebolt, including lead data, contact information, and conversation logs ("Your Data").

By using the Service, you grant Tradebolt a limited, worldwide, royalty-free license to access, process, store, and transmit Your Data solely for the purposes of providing and improving the Service.

• We will not sell Your Data to third parties
• We will handle Your Data in accordance with our Privacy Policy
• You are responsible for ensuring you have the right to submit any data you provide, including lead contact information
• Upon termination, you may request an export of Your Data within 30 days of account closure
• We reserve the right to use aggregated, anonymized data derived from your use of the Service to improve our platform

Tradebolt integrates with third-party platforms to deliver its core functionality. Your use of these integrations is subject to the respective terms and privacy policies of those third parties.

• We are not responsible for the availability, accuracy, or security of third-party services
• Disruptions to third-party services (including GoHighLevel, Twilio, or Stripe) may impact Tradebolt functionality and do not constitute a breach of these Terms
• You are responsible for maintaining valid credentials and permissions for any integrated third-party platforms
• We may add or remove third-party integrations at any time with reasonable notice

We do not warrant that:

• The Service will be uninterrupted, error-free, or fully secure at all times
• AI-generated responses will be accurate, appropriate, or achieve any particular result for your business
• The Service will meet your specific business requirements or produce specific booking or revenue outcomes
• Any defects or errors in the Service will be corrected within a specific timeframe

Results described in our marketing materials, including booking rate statistics, represent outcomes achieved by specific customers under specific conditions and are not guaranteed for all users.

In no event shall Tradebolt's total aggregate liability to you for all claims arising out of or relating to these Terms or the Service exceed the greater of:

• The total amount you paid to Tradebolt in the 12 months preceding the claim, or
• One hundred dollars ($100.00 USD)

These limitations apply regardless of the legal theory under which liability is sought and even if Tradebolt has been advised of the possibility of such damages.

You agree to defend, indemnify, and hold harmless Tradebolt and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any applicable law or regulation, including TCPA violations
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any content or data you submit, post, or transmit through the Service
• Your misuse of AI-generated communications sent on your behalf

Either party may terminate your subscription at any time. The following terms apply upon termination:

• Cancellation by You: You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of the current billing period. No refunds are provided for the remainder of the billing period.
• Termination by Us: We may suspend or terminate your access immediately, without prior notice, if you violate these Terms, fail to pay fees when due, engage in fraudulent activity, or for any other reason at our sole discretion.
• Effect of Termination: Upon termination, your right to access the Service ceases immediately. We will retain Your Data for 90 days following termination, after which it may be deleted.
• Survival: Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination of these Terms.

These Terms shall be governed by and construed in accordance with the laws of the State of Arkansas, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, the parties agree to binding arbitration administered in Benton County, Arkansas under the rules of the American Arbitration Association.

• You waive any right to a jury trial or to participate in a class action lawsuit against Tradebolt
• Arbitration shall be conducted in English and the decision of the arbitrator shall be final and binding
• Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and notify you via email to your registered address at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription before the changes take effect.

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: tradebolt.ai
• Jurisdiction: Arkansas, United States

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Tradebolt with respect to the Service and supersede all prior agreements and understandings.