Privacy
Policy

We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

Information you provide directly:

• Name, email address, phone number, and business information when you register or book a demo
• Billing and payment information processed through our payment providers
• Communications you send us, including support requests and feedback
• Information about your business, clients, and lead data you import or input into the platform
• CRM and integration credentials you connect to Tradebolt

Information collected automatically:

• Log data including IP address, browser type, pages visited, and timestamps
• Device information including hardware model, operating system, and unique identifiers
• Usage data including features accessed, actions taken, and session duration
• Cookies and similar tracking technologies as described in Section 6

We use the information we collect to operate, maintain, and improve Tradebolt, and to communicate with you about the platform.

• Provide, operate, and deliver our AI-powered lead response and appointment-booking services
• Process transactions and send related information including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and requests and provide customer service
• Monitor and analyze usage trends to improve user experience and platform performance
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our Terms of Service
• Send marketing communications (where permitted and subject to your opt-out rights)

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors and service providers who perform services on our behalf, including cloud hosting, payment processing, SMS delivery, and analytics
• Integrations: With third-party platforms you authorize, such as GoHighLevel, Jobber, Workiz, ServiceTitan, and Zapier, to deliver core platform functionality
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of Tradebolt, our users, or the public
• With Your Consent: In any other circumstances with your explicit consent

Our key sub-processors include:

Provider	Purpose	Location
Amazon Web Services (AWS)	Cloud infrastructure and data hosting	United States
Twilio	SMS and voice communication delivery	United States
Stripe	Payment processing	United States
GoHighLevel	CRM and calendar integration	United States
Anthropic	AI language model processing	United States

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Upon termination of your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Lead data and conversation logs associated with your account may be retained for up to 12 months following account closure to support dispute resolution.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a machine-readable copy of your personal data
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the link in any email, or by contacting us directly
• Restriction: Request that we restrict processing of your personal information in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files stored on your device that help us improve our services and your experience.

• Essential Cookies: Required for the platform to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics, Meta Pixel)
• Marketing Cookies: Used to track visitors across websites to display relevant ads (e.g., Facebook, Google Ads)
• Functional Cookies: Enable enhanced functionality and personalization

You can control cookies through your browser settings. Disabling certain cookies may impact the functionality of our platform.

Our platform integrates with third-party services to deliver core functionality. When you connect a third-party service to Tradebolt, you are also subject to that service's privacy policy. We are not responsible for the privacy practices of third parties.

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.

Third-party AI providers (including Anthropic) may process message content to power our AI response features. We configure these services to minimize data retention and do not permit AI providers to train on your data.

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

• All data transmitted between your browser and our servers is encrypted via TLS/SSL
• Sensitive data including payment information is encrypted at rest
• Access to personal data is restricted to authorized personnel on a need-to-know basis
• We conduct regular security reviews and assessments of our infrastructure
• API keys and credentials are stored using industry-standard secrets management

Tradebolt is a business-to-business platform intended for use by adults operating commercial enterprises. Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers promptly.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date. For material changes, we will provide additional notice via email to the address associated with your account.

Your continued use of Tradebolt after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: tradebolt.ai
• Jurisdiction: Arkansas, United States

We are committed to resolving complaints about your privacy and our collection or use of your personal information. If you have an unresolved privacy concern, please contact us and we will respond within 30 days.