Privacy Policy

Last updated: 8 August 2026

1. Who this covers

This policy explains how Tradebolt ("we", "us") collects, uses, and protects personal information when you visit our website, contact us, book a call, or become a client.

It covers information we handle as a business. Where we process information on behalf of a client — for example, that client's own leads and customers — the client is the data controller and their privacy policy governs. Section 10 covers that case.

2. What we collect

Information you give us

• Name, business name, email address, phone number, and website when you book a call or fill out a form
• Information you share during a call, an audit, or an engagement — including marketing spend, lead volume, conversion figures, and access to advertising or CRM accounts you choose to grant
• Billing details processed by our payment provider (we do not store full card numbers)

Information collected automatically

• IP address, browser type, device type, operating system, referring URL
• Pages viewed, time on page, and interactions such as which buttons you click
• Cookie and pixel identifiers, described in section 5

Information from third parties

• Advertising platforms, when you respond to one of our ads
• Publicly available business information used to prepare for a call

3. How we use it

• To respond to your enquiry and schedule and hold calls
• To deliver, support, and improve our services
• To send transactional messages such as appointment confirmations, reminders, and reports
• To send marketing communications where you have consented, and only until you opt out
• To invoice, take payment, and keep accounting records
• To measure advertising performance and improve our own marketing
• To comply with legal obligations and enforce our terms

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

4. SMS and text messaging

How consent is obtained

We only send text messages to people who have given express written consent — by ticking an unticked consent box on one of our forms, by texting us first, or by agreeing in writing during an engagement. Consent to receive marketing texts is never a condition of purchasing anything.

What we send

• Transactional: booking confirmations, appointment reminders, reschedule links, and account or project notifications
• Conversational: replies from our team in an ongoing conversation you started
• Marketing: occasional offers and updates, only where you have separately consented to marketing messages

Frequency, cost, and carriers

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opting out and getting help

Reply STOP to any message to unsubscribe. You will receive one final confirmation and no further messages. Reply HELP for assistance, or contact us using the details in section 12. You can also opt out by emailing us and asking to be removed.

5. Cookies and tracking

We use cookies and similar technologies to keep the site working, understand how it is used, and measure advertising. These include first-party analytics and advertising pixels from platforms such as Meta and Google.

You can block or delete cookies in your browser settings. Some parts of the site may not work correctly if you do. Where required, we present a consent banner before setting non-essential cookies.

6. Who we share it with

We share personal information only with service providers who need it to operate our business, under contracts that limit their use of it:

• CRM, scheduling, and messaging providers used to run our operations and communications
• Payment processors
• Analytics and advertising platforms, for measurement
• Professional advisers such as accountants and lawyers

We may also disclose information where required by law, to enforce our agreements, or in connection with a merger or sale of the business. As stated in section 4, mobile opt-in data is excluded from any sharing of this kind for marketing purposes.

7. How long we keep it

We keep personal information for as long as needed for the purpose it was collected, then delete or anonymise it. Enquiries that do not become engagements are typically retained for up to twenty-four months. Client records and financial records are kept for as long as required by law and our accounting obligations.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, correction of it, deletion of it, a portable copy of it, or to opt out of marketing and of any sale or sharing of personal information. We do not sell personal information.

To exercise a right, contact us using section 12. We will verify your identity before acting and will not discriminate against you for making a request.

10. Data we process for clients

When we run advertising, follow-up, or CRM systems for a client, we process that client's leads and customers on their instructions. In that role we act as a processor, and the client is responsible for having a lawful basis and appropriate consent for the contact details they provide.

If you were contacted by a business that uses our systems and want your information removed, contact that business directly. You may also contact us and we will pass the request on.

11. Children

Our services are for businesses. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

12. Contact us

Questions, requests, or complaints about this policy:

• Email:
• Phone:
• Post:

We may update this policy from time to time. When we do, we will change the date at the top and, for material changes, tell you directly.